Privacy Policy

Privacy Policy

At CREDENCE CONNECT, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, process, and safeguard your personal information when you visit our website, submit enquiries, interact with our advertisements, or use our services.

By accessing this website or sharing your information with us, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Information We Collect

We may collect personal and non-personal information from users through enquiry forms, contact forms, registrations, subscriptions, customer interactions, and marketing campaigns.

  • Full name, phone number, email address, and postal address.
  • Property preferences, budget details, location interests, and investment requirements.
  • Device information, browser type, IP address, cookies, and browsing activity.
  • Communication records including emails, calls, WhatsApp chats, and customer support interactions.

How We Use Your Information

CREDENCE CONNECT uses your information to provide better services, improve customer experience, and maintain effective communication.

  • To respond to property enquiries and provide project-related information.
  • To schedule site visits, consultations, and customer meetings.
  • To share project updates, promotional offers, newsletters, and marketing communications.
  • To improve website functionality, analytics, security, and user experience.
  • To comply with legal obligations, regulatory requirements, and dispute resolution processes.

Communication Consent

By submitting your contact details through our website, advertisements, or enquiry forms, you expressly authorize CREDENCE CONNECT and its authorized representatives to contact you via phone calls, SMS, WhatsApp messages, email, or other communication channels regarding property updates, offers, promotions, site visits, and customer support services.

You acknowledge that such communication may occur even if your phone number is registered under the Do Not Disturb (DND) or National Customer Preference Register (NCPR) services.

Cookies & Tracking Technologies

Our website may use cookies, tracking pixels, analytics tools, and similar technologies to improve website functionality and understand user behavior. Cookies help us personalize content, measure traffic, and enhance browsing experience.

Users may choose to disable cookies through browser settings; however, some website features may not function properly after disabling cookies.

Data Sharing & Disclosure

CREDENCE CONNECT does not sell, rent, or trade your personal information to third parties. However, your information may be shared with trusted partners, developers, service providers, legal authorities, or financial institutions where necessary for business operations or legal compliance.

  • Real estate developers and channel partners for project assistance.
  • Technology providers, CRM platforms, and marketing agencies supporting our services.
  • Government authorities or legal entities where disclosure is required by law.

Data Security

We implement reasonable technical, administrative, and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Despite our efforts, no internet-based platform or electronic storage system can guarantee absolute security. Users share information at their own discretion and risk.

Third-Party Links

Our website may contain links to third-party websites, applications, or external services. CREDENCE CONNECT is not responsible for the privacy practices, content, policies, or security measures of external websites.

Users are advised to review the privacy policies of third-party platforms before sharing personal information.

Data Retention

We may retain your personal information for as long as necessary to fulfill business purposes, customer support requirements, legal obligations, dispute resolution, and regulatory compliance.

User Rights

Subject to applicable laws, users may request access, correction, modification, or deletion of their personal information maintained by CREDENCE CONNECT.

Users may also opt out of promotional communications by contacting our support team or using unsubscribe options available in our communications.

Children's Privacy

Our services are not intended for individuals below the age of 18 years. We do not knowingly collect personal information from minors.

Policy Updates

CREDENCE CONNECT reserves the right to modify, update, amend, or revise this Privacy Policy at any time without prior notice. Users are encouraged to review this page periodically for updated information.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, users may contact CREDENCE CONNECT through the contact details provided on the website.

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